COVID-19 Response

Chatter Creek COVID-19 Safety for Our Guests

At Chatter Creek safety is at the heart of everything we do. This winter will be no different as we navigate the risks associated with COVID-19. In planning for our 2022 season, we are following the guidance of the Provincial Health Authority, WorkSafe BC, and our trade association, HeliCat Canada, in developing processes and protocols to prevent the transmission of COVID-19.

We have put in place a plan to keep our guests and staff safe and healthy. Aspects of this plan may evolve as health orders, safety guidelines, and recommendations regarding COVID-19 change, and as we learn what protocols will work best in our operation.

Being transparent regarding the operational changes is two-fold. We want to help ease your concerns regarding attending your trip to Chatter Creek this year. We also want to ensure that if you choose to attend your trip, that you are willing to comply with the safety measures we have put in place. If you are unable to comply with these new procedures, we kindly ask you to defer your trip to next year. If you do not comply with our COVID-19 procedures, you will not be permitted to attend your 2022 trip or may be asked to depart the lodge before the end of your trip.

 

Levels of Protection

Four distinct levels of control measures have been implemented in the development of Chatter Creek’s COVID-19 protocols and procedures. The control model is illustrated below.

Elimination and engineering controls are designed to prevent people from coming into contact with an infectious person or contaminated surface in the first place and have been considered first in our plan. In spaces where physical distancing cannot be observed, we have instituted occupancy limits and mask mandatory zones.

 

Vaccine Card

Chatter Creek is in strong support of vaccination, and the science and philosophy behind it. The BC PHO is requiring that all guests be fully vaccinated to attend our lodge this winter. We will be asking all guests to provide proof of their vaccination upon arrival at our lodge.

Guests visiting from British Columbia must provide:

• BC vaccine passport (either digital or printed version of your passport QR
  code)
• Valid government photo ID

Guests visiting from other provinces must provide:

• Provincial officially recognized vaccine record
• Valid government photo ID

 

Face Masks

When worn properly, wearing a mask can reduce the spread of respiratory droplets. During your trip, we ask that you wear a non-medical face mask in all interior spaces. For everyone’s safety, there will be mask mandatory zones in spaces where physical distancing guidelines cannot be maintained.

 

Mask Mandatory Zones:

• Boot room
• Bar/Lounge*
• Dining room*
• Stairway to the dining room
• Browsing retail

*Once you are seated in the bar or dining room you may remove your mask. However, if you need to get up from your seat for any reason we will kindly ask you to put your mask back on before getting up.

Guests are required to bring two non-medical grade face masks to wear inside the lodge and inside the snowcat.

Non-medical grade face masks or face coverings should:

• Allow for easy breathing
• Fit securely to the head with ties or ear loops
• Maintain their shape
• Be changed as soon as possible if damp or dirty
• Be comfortable and not require frequent adjustment
• Be large enough to completely and comfortably cover the nose and mouth without gaping

*Note: Buffs are not a sufficient mask

 

Hand Sanitization

Throughout the lodge, there will be hand sanitization stations. You will be required (as well as staff) to use hand sanitizer before entering each room. This is especially important when entering the bar and dining room.

 

Arrival

You can check-in at the lodge between 3 and 5pm MDT. You will not be allowed inside before this time. We ask that you enter through the designated door which will be labelled.

Upon check-in you will be asked:

1. To provide proof of your COVID-19 vaccination. For Canadians, this will be your provincially recognized vaccine record. International visitors must show proof of vaccination they used to enter Canada.
2. Have you had symptoms of COVID-19 in the last 5 days?
3. Are you under the direction of the provincial health officer to self-isolate?
   If you are unable to provide proof of vaccination or unable to answer no to all questions, you will be required to forgo attending your trip.
   Both guest rooms and common spaces in the lodge will be thoroughly sanitized between each new group of guests who arrive at the lodge.

 

Bar and Lounge

We are changing from bar service to table service to comply with the Provincial Health Order.

The bar and lounge area will be reconfigured with additional high-top tables. These tables will provide small seating groups of four to six people to promote socialization within your booking group and physical distancing.

To comply with the Provincial Health Order, the following regulations will be strictly enforced:

• Masks will be required until you are seated and will be mandatory when moving around the room.
• Guests are required to remain seated with open beverages.
• No outside alcohol is allowed in the bar, lounge, and other common indoor areas.

 

Alternative Lounge Areas

Alternative lounge areas have been designated on the hot tub deck as well as the deck above it. These areas will provide smaller socialization spaces where guests can choose to mingle just within their booking group. We ask that you don’t congregate or socialize in your rooms during your trip.

 

Dining Room

Hand sanitization stations will be present at the entrance of the dining room and at all self-serve stations which all guests will be required to use. Masks will be required until you are seated and will be mandatory when moving around the room.

Breakfast service has been changed from buffet style to plated with a set menu. A hot breakfast and continental breakfast will be available.

All guests will receive a bagged lunch. There will be no dining room lunch service.

 

Guest Rooms

Rooms will be double occupancy. If you booked as a single or in an odd-numbered group, expect to be rooming with someone else. Congregation and parties in guest rooms will not be allowable this season.

 

Hot Tub and Sauna

Our hot tub and sauna will operate this season with capacity limits in place. We ask that you be considerate of other groups wishing to utilize our facilities by keeping your usage to 30-minute intervals. The sauna will be a mask mandatory zone.

 

Stretching

Each guest room will be supplied with sanitized yoga mats for your use during your stay. No group stretching will be offered this season.

 

Massages

We are happy to offer massages services this season. Our massage rooms will be sanitized between each guest. You will be required to wear a mask at all times while receiving a treatment. Due to capacity limits, each guest will be limited to booking one massage in advance of their trip. Additional massages may be booked upon arrival at the lodge.

 

Housekeeping

All areas of the lodge, including guest rooms, will be thoroughly cleaned and sanitized every day. Common areas of the lodge such as the dining room and bar will be repeatedly sanitized after each use. Preceding the arrival of each group, common areas, and guest rooms will undergo deep cleaning.

 

Departure

On your last day, you will receive breakfast and your packed lunch. You must leave the lodge by 9 am MDT.